Please find answers to the most commonly asked questions from our customers. If you have a question which is not listed below, please feel free to contact us via our online form .
Product Related FAQ's
What are the benefits of your products?
At Ten PM, we are dedicated to helping you get a good night's sleep and ultimately, improve your overall well-being. Our cookies, drinks and sleep capsules are all designed to help you fall asleep faster, stay asleep longer and wake up feeling refreshed and energized.
Are your products vegan-friendly?
YES! We never use any animal products, so they are 100% vegan and cruelty-free.
Are your products gluten-free?
All of our products (except the Night Cookie) are made with gluten-free ingredients and suitable for coeliacs. We are also working hard in the kitchen on making the Night Cookie gluten-free which should be launching soon!
Are your products natural?
Our products are all 100% natural, meaning that they are made without using any chemicals or artificial ingredients. Many of our ingredients are also
organic, so you can be sure you're getting quality products.
Are your products safe for children?
All of our products are safe for children. In fact, the Night Drink and Night Cookie are especially popular amongst children!
Are Ten PM products the same as taking a prescribed sleeping pill?
Not in the medicinal sense. Ten PM products help relaxation and promotes deep sleep, but they are sleep enhancing food supplements rather than a medication.
Our products work by providing the nutritional building blocks your brain needs to produce sleep and relaxation hormones.
Are your products made in the UK?
All of our products are proudly manufactured in the UK, ensuring that they meet the highest standards of quality.
How long will take to see an improvement in my sleep?
We would love to give you a definitive answer but as our bodies are so unique, we can’t give an exact timeline. Based on our studies and customer results, some individuals will see instant benefits from the first night and others after a few days/weeks - in both cases sleep will gradually improve over weeks and months.
Please also bear in mind that the benefits will increase over time, as the body accumulates certain nutrients. Ten PM is not a sedative, but a healthy long term solution to better sleep.
Please also make sure to follow the sleep tips in the "Guide On How To Eliminate Stress & Anxiety Before Bedtime" which you will have receive for free as part of your purchase of one of our products. Following these tips while using our products will see the best results
Can I take Ten PM products every day?
Absolutely yes! Our products have been designed to be used daily, and we recommend consistent long term use to feel the greatest benefits. Some people prefer to take a few days off every now and then, or increase/reduce their dosage to suit their lifestyle and needs on certain days - but it can certainly be taken every day no problem!
Are the ingredients safe?
All of our ingredients are 100% safe - we work with nutritional experts and testing labs to develop highly effective formulas, with quality being our number one priority! Our products aren't cheap to produce, and this is reflected in their ingredient profile and long term effectiveness.
Are the products safe to take on medication?
Generally yes, but sadly we can't offer any medical advice, so we suggest to consult a doctor or healthcare professional before use if you have any concerns. Sorry we can't be of any more help on this topic
Are Ten PM products suitable for pregnant woman?
Sadly we can't offer any medical advice so we always suggest to our pregnant customers to consult their doctor before making any changes to your diet during pregnancy. Sorry we can't be of any more help on this topic.
Are there any side effects?
Some customers experience some wild, vivid dreams over the first few nights as your brain catches up on sleep debt. Don’t worry! This is a sign that you are getting deep sleep, which is great!
Typically, these intense dreams will go away after a week or so once you’ve caught up on sleep debt.
Will your products definitely help me to sleep better?
With natural nootropics and adaptogens like ashwagandha, the longer you take them for the better the full effects on things like stress and sleep quality. As you can see from our customer reviews, Ten PM products are loved and work extremely well for many many people who suffer from anxiety and sleep related issues.
However, as we are sure you understand, sadly no product works 100% of the time for 100% of people. If you have any specific questions or if we can help further with assisting you to decide which product(s) to try, please drop us an email at firstname.lastname@example.org
Where can I find the nutritional information?
The nutritional information for the cookies, hot chocolates and capsules can be found in the product images and each individual product page.If you have any further questions then please feel free to contact us.
How do I use your products?
Visit our product page for all the details you need to use your product and how it can improve your sleep.
How do I store the Night Cookie and the Night Drink?
Both the cookies and hot chocolate should be stored in a cool, dry place. Each of the products will have a best before date label on the product but we have produced them to ensure a long life date.
Why do you use stevia to sweeten your Night Drink?
We know that health problems such as obesity and tooth decay are linked to the amount of free sugars in our diets and that most children and adults in the UK eat too much sugar, so it was important for all of our drinks to be sugar free or low in sugar.
In order to achieve this, whilst maintaining a great taste, we chose Stevia to sweeten our Night Drink.
Stevia is 200 times sweeter than table sugar, meaning we only needed to use the tiniest amount to achieve the perfect level of sweetness. Stevia is also naturally derived from plants and has no effect on blood sugar levels or negative effects on health, making it safe and suitable for everyone.
Why is there a silica gel sachet in the Night Drink?
In each Night Drink tube there is a food safe silica gel desiccant to ensure the cacao powder remains in powder form and doesn’t clump up
from moisture getting into it. It is specifically made for food and powder products and is non-harmful, non-toxic and entirely safe.
Why are there small white bits in the Night Drink powder?
If you notice any white bits in the powder, these are 100% meant to be there so don't worry! They are some of the active sleep ingredients we've added to the powder to help you relax and drift off to sleep!
Shipping & Returns
How long does delivery take?
Your order will be packed up within 1 business day. Standard delivery is using Royal Mail 48 hour tracked service. If you wish to use a 24 hour tracked service you can choose this option when checking out your order, for a small additional charge.
What is the cost of shipping?
Our standard 48 hour tracked develiery cost is £3.95, but if your order is over £30 you get free shipping! You can also choose to pay a little more for quicker 24 hour tracked delivery for those of you who cannot wait to start enjoying our products!
What are the shipping options?
The standard shipping we offer is typically Royal Mail 48 hour tracking shipping. But we also offer a 24 hour hour tracked delivery option using Royal Mail for a small extra charge.
Where do you deliver?
We deliver to the UK and Europe as standard. For shipping quotes for other international shipping locations please contact us directly at email@example.com
How do I track my order?
You will receive a tracking code from us which you can use on the Evri, Royal Mail or DPD websites to track your order. Please feel free to contact us if you have any questions about your delivery.
What is the return policy?
Please read our Returns Policy for more information.
My order hasn’t been delivered, what can I do?
First, please ensure that your product has been shipped to the correct address by checking the shipping confirmation email. If your address is correct, then use the tracking details to see if Royal Mail, Evri or DPD has provided any information regarding your delivery. For any additional help you need, reach out to us by filling out our contact form.
Can’t find an answer to your question?
Send us your question via the contact form or email us at firstname.lastname@example.org